Refund policy

RETURN & REFUND POLICY

At The White Ribbon, each collection is thoughtfully prepared and may include personalized, customized, or made-to-order materials created specifically for the recipient.

Because of the personalized nature of our products, customized and personalized items are final sale and are not eligible for return, exchange, or refund once production has begun.

If your order arrives damaged, defective, incorrect, or missing an item, please contact us within 7 days of delivery. Include your order number and photographs of the item and packaging so our team can review the issue.

If an error was made by The White Ribbon, we will work to make it right through replacement, correction, or another appropriate resolution.

Cancellations or changes must be requested before an order enters production. Once personalization, printing, assembly, or fulfillment has begun, we cannot guarantee that changes or cancellations can be made.

The White Ribbon reserves the right to review refund and replacement requests individually.

Contact:
TheWhiteRibbon.co