THE WHITE RIBBON — SHIPPING & DELIVERY POLICY

Last Updated: July 23, 2026

The White Ribbon, operated by Hite Elite Inc. d/b/a The White Ribbon, creates personalized relationship-marketing collections that may include customized printed materials, professional branding, curated products, packaging, and direct-to-recipient delivery.

Because many White Ribbon Collections are personalized and assembled specifically for an individual recipient, processing and delivery times may vary.

1. Order Processing

Orders may require personalization, printing, production, assembly, quality review, packaging, and fulfillment before shipment.

Processing time varies based on the collection selected, level of personalization, quantity ordered, availability of materials, and seasonal order volume.

Any processing or delivery timeframe displayed at checkout is an estimate unless expressly identified as guaranteed.

2. Personalized Orders

Customers are responsible for carefully reviewing all information submitted with an order, including:

• Recipient name
• Shipping address
• Personalized message
• Professional name and contact information
• Logo and branding
• Photographs
• Dates
• Printed materials
• Collection selection

Once an order enters personalization, printing, production, assembly, or fulfillment, changes may not be possible. Customers are held responsible for Following NAR, MLS and Brokerage rules.

3. Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address for every recipient.

The White Ribbon is not responsible for delivery problems resulting from inaccurate, incomplete, outdated, or improperly formatted information supplied by the customer.

If an order is returned because of an incorrect or undeliverable address, additional shipping, handling, production, or replacement charges may apply before the order can be resent.

4. Multiple-Recipient Orders

The White Ribbon may allow professional customers to send collections to multiple recipients through a single order or account.

Each recipient is treated as an individual shipment and may have separate:

• Personalization
• Shipping address
• Tracking information
• Fulfillment status
• Shipment date
• Delivery date

Collections purchased together are therefore not guaranteed to arrive on the same day.

5. Shipping Charges

Applicable shipping charges will be displayed at checkout or otherwise communicated before purchase.

Shipping charges may vary based on destination, collection size, weight, shipping method, quantity, and other fulfillment requirements.

Taxes or other applicable charges may be added where required.

6. Tracking

Where tracking is available, tracking information may be provided after an order ships.

Tracking information is supplied by the applicable shipping carrier and may take time to update after a shipping label is created.

The White Ribbon cannot guarantee the accuracy of carrier-generated delivery estimates.

7. Delivery Dates

We work to have every White Ribbon arrive beautifully and within the anticipated delivery window.

However, delivery dates are estimates unless expressly guaranteed in writing.

Carrier delays may occur because of weather, transportation interruptions, holidays, high shipping volume, natural disasters, incorrect addresses, recipient availability, or other circumstances outside The White Ribbon's reasonable control.

8. Scheduled & Future Collections

Certain White Ribbon Services may eventually allow customers to schedule collections for future occasions, including:

• Home anniversaries
• Client milestones
• Holidays
• Birthdays
• Referral appreciation
• Other relationship-marketing moments

A requested date may represent a target shipping or delivery date and does not constitute a guaranteed delivery date unless expressly stated.

Customers are responsible for keeping saved recipient addresses and information current before a scheduled order enters production.

9. Address Changes

Address changes should be requested as soon as possible.

We will make reasonable efforts to accommodate changes before fulfillment begins, but we cannot guarantee an address can be changed after an order has entered production, fulfillment, or carrier possession.

Carrier rerouting fees or additional shipping charges may apply.

10. Returned or Undeliverable Packages

If a package is returned to The White Ribbon or its fulfillment provider because it was refused, unclaimed, or undeliverable, we will determine whether reshipment is available.

The customer may be responsible for additional shipping, handling, personalization, or replacement costs where the delivery issue resulted from information supplied by the customer or circumstances outside our control.

11. Lost Packages

If tracking indicates that a shipment may have been lost in transit, please contact us promptly.

We may work with the applicable carrier or fulfillment provider to investigate.

Replacement or refund eligibility will depend upon the circumstances, applicable carrier policies, our Return & Refund Policy, and applicable law.

12. Damaged Collections

If a White Ribbon Collection arrives materially damaged, please contact us within 7 days of delivery.

Please provide:

• Order information
• Description of the damage
• Photographs of the exterior shipping package
• Photographs of the damaged collection or item

Please retain the packaging until the issue has been reviewed, as the carrier may require photographs or other documentation.

Where The White Ribbon or its fulfillment partner is responsible for an error or qualifying damage, we will determine an appropriate resolution, which may include replacement, correction, credit, or refund as applicable.

13. Missing or Incorrect Items

If your collection arrives with an incorrect personalized item, missing component, or fulfillment error, please contact us within 7 days of delivery.

We will review the order and work toward an appropriate resolution when the error is attributable to The White Ribbon or an authorized fulfillment provider.

14. Product Substitutions

Occasionally, a collection component may become unavailable because of inventory shortages, supplier changes, seasonal availability, discontinuation, or other circumstances.

Where appropriate, The White Ribbon may substitute an item with one of reasonably comparable quality, function, style, or value while preserving the overall White Ribbon experience.

15. Third-Party Fulfillment & Shipping

The White Ribbon may use third-party printers, manufacturers, fulfillment facilities, and shipping carriers to produce and deliver orders.

Providing information to these service providers may be necessary to personalize, manufacture, package, fulfill, and deliver a customer's requested collection.

Such information is handled in accordance with our Privacy Policy and applicable agreements.

16. Shipping Delays Outside Our Control

To the extent permitted by applicable law, The White Ribbon is not responsible for delays caused by circumstances beyond our reasonable control, including severe weather, natural disasters, carrier interruptions, transportation disruptions, labor disputes, supply-chain interruptions, governmental actions, emergencies, or similar events.

Nothing in this policy limits rights that cannot legally be limited.

17. International Shipping

Unless expressly offered at checkout, The White Ribbon currently does not guarantee availability of international shipping.

If international shipping becomes available, recipients may be responsible for applicable customs duties, import taxes, fees, or other governmental charges unless otherwise stated.

Additional terms may apply to international shipments.

18. Relationship to Other Policies

This Shipping & Delivery Policy should be read together with our:

Terms of Service
Return & Refund Policy
Privacy Policy

If there is a conflict between these policies, applicable law will control where required.

19. Contact Us

For questions regarding shipping or delivery:

Hite Elite Inc.
d/b/a The White Ribbon

Luxury Relationships. Thoughtfully Delivered.

Contact Form on Website: TheWhiteRibbon.co

For launch, I would not promise “ships within 2 days” or “delivery in 3–5 days” yet. Once you've produced your first 25–50 collections, you'll know your actual personalization + printing + assembly time, and then we can add a realistic processing window without creating a promise that becomes difficult to meet.